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Voice Over IP Solutions for Small
Business
CCSI
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voice
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Finally, there's a
small business phone system
designed to meet your needs. Delivered on leading-edge hardware,
Microsoft Response Point is innovative phone system software that's easy
to use, manage, and grow, helping you save time and money.
Easy to use and manage, Microsoft Response Point is innovative
new phone system software that can help small businesses reduce
communication costs and increase communication effectiveness with a
radically simplified phone experience. You can access the phone and its
features using just your voice. The intuitive Response Point
Administrator software allows you to complete phone moves, additions, or
changes with a few mouse clicks. And there is no special phone training
or telephony networking expertise required. For a small business owner,
Response Point offers a complete phone system—at an affordable
price—that grows with your business.
Response Point can benefit small businesses with as few as one
employee and can grow with your business up to as many as 50
employees... Response Point is optimized for small businesses and
organizations that need powerful telephony features, but aren’t large
enough to justify a dedicated IT staff.
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Top Ten Reasons to Buy!
Why
It's $mart to Make Response Point Your Phone System
Whether you're looking for your first business phone system or want something
easier to use and more powerful than your current system, Response Point has the
features and benefits you need.
1.
Save up to 51%* on phone bills by switching to VoIP
2.
Pay as little as $12/month with Microsoft Financing **
3.
Remote workers can use Response Point phones just like they're in the office
4.
Route calls automatically using the Automated Receptionist with easy after-hours
configuration
5.
Easy-to-use features with state-of-the-art speech recognition technology
6.
Quick setup-- fully functional in minutes out of the box
7.
Choose from multiple hardware systems and a growing collection of peripherals--
including T1 gateways
8.
Integrate and get even more power out of Microsoft Office, Small Business
Service, and more
9.
Intercom and paging functionality makes it easier to talk to your colleagues
10.
Check voice mail, forward to email, make calls and more using your PC-- with
customization options for IT specialists
Maximize Results:
Before you buy,
check that you have the system basics in place.
Response Point Features and Benefits
Microsoft Response Point Service Pack 2 (SP2) offers a rich suite of phone
system features to connect you with your customers more effectively and at lower
cost.
Connect to Colleagues and Customers Quickly and Professionally
Increase productivity and savings
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Intercom &
Paging
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Voice dial
any of your Microsoft Office Outlook contacts just by speaking their name
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Connect
callers to the right person using the Automated Receptionist
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Monitor call
activity with call status and call history features
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Customers can
call your employees directly using Direct Inward Dialing (DID) numbers
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Free
directory assistance saves time and money
Better Solutions for Trained Specialists
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Easy analog
phone, digital line, VoIP adapter, and VPN support with new devices
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Launch a web
page in response to an incoming call
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Upgrade
firmware on phones and phone line adapters seamlessly with the upgrade
wizard - automatically detects and provisions relevant devices
Enhanced Features
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Improved
audio robustness
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Parked calls
automatically return if left unattended
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Personal
contacts can be called with specific services — for increased savings on
long distance costs
Microsoft® Response PointTM SP2 is innovative phone system software
designed to meet the needs of small businesses. Response Point can save you time
and money with a breakthrough voice-activated user interface, simplified setup
and user management, and effortless mobility.
Respond quickly to customer needs.
Automatically route calls to the right person, whether they’re in
the office or on the road. Employees don’t have to wait by the phone, and all
callers and customers receive the same VIP treatment, every time.
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See caller details with screen pop-ups.
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Click to call make it easy to find and connect access all your business
contacts.
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Integrates easily with Microsoft Office Outlook® contacts.
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The voice-enabled Automated Receptionist manages common requests and
increased call volume smoothly and professionally.
Reach
customers and colleagues easily — from almost anywhere.
Take and make customer calls away from the office.
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Voice Dialing enables hands-free voice-activated commands to dial, transfer,
and retrieve calls eliminating the need to memorize phone numbers. Now just
say, "Transfer my call to Joe," just by speaking their name.
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Award-winning voice recognition software improved with DTMF detection to
reduce speech misrecognition high-quality speech recognition.
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VPN access enabled so that people can use the phone system from remote
networks.
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Route calls to the right employees whether they’re in the office or on the
road.
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Send voicemail to e-mail for easy access.
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Ring all the phones in a particular department for quick access.
Increase productivity and savings using VoIP.
Automatically route calls on a Voice-over Internet Protocol (VoIP)
line, helping you avoid exorbitant long-distance rates – and saving you up to
51% on your phone bills!
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An average PC user can add and manage up to 50 users — with no special phone
training or additional license fees.
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Add and change users with a few mouse clicks.
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Flexibility to adjust to staffing peaks and valleys.
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Move office locations with minimal interruption in customer service.
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Intercom and Paging to connect to colleagues and customers quickly.
Response Point features at a glance
Adding New Employees
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Scales to 50 employees (with no additional license fees).
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Setup configuration wizards make changes easy.
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Auto discovery of new phones.
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Mobility
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Call forwarding for employees on the go.
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Voicemail to e-mail forwarding.
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Office Outlook contact integration.
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Voicemail and Call Routing
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Ring all the phones in a particular department for quick access.
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Manage call logs effortlessly through e-mail.
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Park, retrieve, and forward calls.
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Customer Responsiveness
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Transfer calls easily between employees or departments.
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Pop-ups reveal details about callers.
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Voice-enabled Automated Receptionist provides fast, professional
response 24x7.
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Click-to-call and voice dialing makes it easy to connect to
customers.
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System requirements and recommendations
Required
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A monitor screen resolution of at least 800x600 or higher
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A wired local area network (LAN)
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One computer running one of the following system programs:
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Windows XP Professional or Windows XP Home Edition Service Pack
2 (SP2) or later
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Windows Vista
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Windows Server 2003 R2 SP2 or later
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Windows Small Business Server 2003 R2 or later
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